Privacy Policy

At Factors Education Inc., we value your privacy and are strongly committed to safeguarding the privacy and security of data collected from K-12 schools, especially from students and educators. This Privacy Policy outlines how we collect, use, maintain, and disclose this information as well as how we safeguard your personal information generated in your interaction with Factors Education Inc. platform ("Factors", "Platform", "us", "we", "Service"). Please note, that by using Factors Education Inc. and any of our products, you agree to the terms of this Privacy Policy.

Compliance

Our Platform is designed primarily for Educators and Education institutions governed by Family Educational Rights and Privacy Act (FERPA), Children's Online Privacy Protection Act (COPPA) and further legislation from U.S State level government on student and teacher data privacy. We adhere to and comply with the rules and regulations laid out in the applicable federal and state-level student privacy laws.

Information We Collect

To provide our Service, we collect information from you in the following categories:

1. User-generated Content: When you create, deliver and view the results of survey projects on our platform, we collect the topics you ask, the responses generated by the AI and the responses provided by your respondent. We understand the potential of respondents being students or minors, and we only collect the minimum amount of information necessary to provide our Service. We anonymize all data collected when we require third-party providers. We only track demographic information of respondents for the purpose of providing demographic disaggregation for our users. We routinely review our platform design, infrastructure, user interface and our agreement with third-party providers for potential vulnerabilities.

Information we automatically receive from your use of our services:

1. Account Information: When an account is created with Factors Education Inc. information such as your first name, email address and information provided through Google account federated signin and Microsoft account federated signin are automatically sent to us.
2. Usage Data: Information about how you interact with our Service, such as the features you use, the time you spend on the platform, and the device you use to access the Service are automatically sent to us.
3. Technical Data: Technical data, including your browser type, device information, and operating system, are automatically sent to us to improve our Service and ensure compatibility with various devices and accessible to everyone.

How We Use Your Information

We use the information we collect for the sole purpose of:

1. Provide our service: To provide, administer, maintain and/or analyze the Services.
2. Improve user experience: To improve our Services and conduct research. Please note, this does not include training AI models.
3. Analyze usage patterns: Analyze usage patterns to enhance user experience and improve our services.
4. Offer customer support: Offer you support when you experience difficulties or reach out to you about account issues.
5. Ensure security of our platform: Monitoring the infrastructure and making sure no fraudulent activities are taking place.
6. Comply with legal obligation: Comply with obligations and respond to lawful request from authorities.

Google User Data

The use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information Sharing and Disclosure

Data Non-commercialization

At Factors Education Inc., we will not sell or commercialize your data or your student's data in any way. Here is our pledge:

1. No Sale or Rent of Data: We never sell, rent, or otherwise disclose any student or user information for commercial purposes.
2. No Targeted Marketing: Student-generated data will never be used for targeted marketing purposes.

Disclosures and how we keep them safe

We may share your information in the following circumstances and only the following circumstances:

1. Service Providers: We may share your information with third-party service providers that help us operate and maintain our Service, such as hosting providers (i.e. GoDaddy) and cloud providers (i.e. Amazon Web Services). These providers are required to protect your information and use it only for the purposes for which it was disclosed. Our agreement with them reflects limitations set out in this current policy.
2. Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.
3. Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Consent and Authorization

1. User Responsibility for Consent: As a user of Factors Education Inc.'s platform, you acknowledge and agree that it is your responsibility to obtain explicit consent from students or, in the case of minors, from their parents or legal guardians, for the collection, use, and processing of their personal data through our service.
2. Compliance with Laws: You must ensure that your method of obtaining consent complies with all relevant laws and regulations, particularly concerning data protection and privacy in the context of minors.
3. Documentation and Provision of Consent: You are required to maintain and provide upon request, records of all consents obtained, demonstrating informed and explicit agreement to the collection and processing of personal data by Factors Education Inc.
4. Liability and Indemnification: You shall be solely responsible for any failure to obtain necessary consent. Factors Education Inc. shall not be held liable for any breaches due to your failure to obtain consents. You agree to indemnify Factors Education Inc. against any claims or damages incurred due to lack of consent.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill its intended educational purpose. You may request the deletion of your account and personal information by contacting us at admin@eiamplified.com. For students, parents or guardians may request the deletion of their child's personal information by contacting the student's educational institution or us directly.

Security

We employ industry-standard security measures to protect your personal information, including encryption, hashing, and salting. We regularly review and update our security practices to address evolving threats and vulnerabilities.

Data Breach Notification Protocol

In the unlikely event of a data breach, Factors Education Inc. has established a robust protocol to promptly notify affected individuals and relevant authorities, in accordance with legal requirements and industry best practices.

Regular Audits and Assessments

1. Commitment to Continuous Improvement: Factors Education Inc. recognizes the importance of regular audits and assessments to ensure ongoing compliance with data privacy laws and regulations. We are committed to conducting periodic audits to evaluate and improve our data protection practices.
2. Scope of Audits: These audits will assess the effectiveness of our privacy policies, data security measures, and compliance with applicable legal and regulatory requirements. This includes a thorough review of data collection, storage, processing, and sharing practices.
3. External Audit Partners: To maintain objectivity and expertise, Factors Education Inc. may engage with independent third-party auditors who specialize in data privacy and security.
4. Audit Frequency and Reporting: Audits will be conducted at least annually or more frequently as required by changes in law, technology, or our operational practices. Audit findings and recommendations will be reported to senior management and relevant stakeholders. Necessary actions will be taken promptly to address any identified issues.
5. Transparency and Accountability: Summaries of audit findings may be made available to users, educational institutions, and relevant authorities, as appropriate, to demonstrate our commitment to transparency and accountability in data privacy.

Review of Third-Party Providers

1. Diligent Selection Process: In choosing third-party service providers, Factors Education Inc. will conduct a comprehensive evaluation of their data privacy and security practices. This includes assessing their compliance with relevant laws and their ability to meet our privacy standards.
2. Binding Agreements: All third-party providers will be bound by contractual agreements that strictly limit their use of user data to the purposes explicitly agreed upon. These agreements will mandate adherence to data protection and privacy standards that are at least as stringent as our own.
3. Continuous Monitoring: We will regularly monitor the data handling practices of our third-party providers to ensure ongoing compliance with our privacy standards and contractual obligations.
4. Responsive Action: In case of any breach of privacy obligations by a third-party provider, immediate corrective actions will be taken. This may include revising data handling procedures, additional training, or terminating the relationship if necessary.
5. User Notification: In the event that changes in third-party provider arrangements have a direct impact on user data, Factors Education Inc. will notify affected users and educational institutions in a timely manner.

Access and Control

Parents or guardians have the right to review their child's personal information collected by our Service, correct any inaccuracies, and request the deletion of information that violates privacy laws. To exercise these rights, please contact us at admin@eiamplified.com or the student's educational institution.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website, and we encourage you to review it periodically.

International Data Transfers

Although Factors Education Inc. is based in Canada for operation, our web infrastructure is fully located within the United States (US). If you are accessing our Service from outside of the US, please note that your information may be transferred to, stored, and processed in the US. By using our Service, you consent to the transfer of your information to the US and the use and disclosure of your information in accordance with this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact our Chief Technology Officer at henry@eiamplified.com or our support team at admin@eiamplified.com.

Compliance with Student Privacy Laws

We adhere to applicable federal student privacy laws, including the Family Educational Rights and Privacy Act (FERPA) and the Children's Online Privacy Protection Act (COPPA). We have implemented measures to ensure compliance with these laws, as outlined in our engineering specifications. If you believe we have not complied with these laws, please contact us at admin@eiamplified.com.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to access, delete, and opt-out of the sale of your personal information. Since we do not sell your personal information, the right to opt-out of the sale does not apply. To exercise your right to access or delete your personal information, please contact us at admin@eiamplified.com.

EU/EEA and UK Data Subjects

If you are a data subject in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), you have certain rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to access, correct, delete, restrict the processing of, or object to the processing of your personal information. To exercise these rights, please contact us at admin@eiamplified.com.

Additionally, if you are an EU/EEA or UK data subject, you have the right to lodge a complaint with your local data protection authority.

Age Restrictions

Our Service is intended for use by educational institutions, educators, and students. If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to delete that information promptly.

Third-Party Links

Our Service does not contain links to third-party websites (subject to update when necessary). If being redirected to third party website from actions performed on our platform, please promptly let us know at admin@eiamplified.com.

Updates to Your Information

If you need to update or correct your personal information, please contact us at admin@eiamplified.com or update it directly through your account settings.